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Trading Policies

The following terms and conditions apply to transactions with Heinemann, Rigby, Heinemann Library, Leading Edge Education and ARC, which are all divisions of Pearson Australia Group Pty Ltd (PAG) on or after 1st July 2007.

(Download a pdf version of the Terms of Trade)

  1. PRICES

    2. All Prices shown in catalogues or quoted to customers are GST inclusive recommended retail prices (RRP) unless otherwise indicated. All prices are subject to alteration without notice. All invoices are in Australian dollars and must be settled in Australian dollars.

  2. DISCOUNTS

    3. PAG invoices show the Base price less any agreed discount.

  3. CREDIT TERMS

    4. The payment due date is 30 days from the date of the invoice. Accounts with overdue balances will automatically have credit withdrawn until all outstanding balances are cleared. PAG reserves the right to charge interest at the rate to 2.0% per month on all overdue balances. Where authorised, extended credit may be applied under special circumstances personal or director's guarantees may be required.

  4. FREIGHT AND HANDLING FEES

    5. PAG's obligation to deliver shall be discharged on arrival of the invoiced goods at the customer's designated delivery address or at the address appearing on the customer's order.

    • Booksellers
      A small order freight and handling charge of $15 will be applied to bookseller orders with a nett value of less than $200 unless otherwise stated.
    • Export customers
      Freight will be charged on the destination and weight of the order.
    • All other customers
      If the invoice total is less than $400 - a $9 freight and handling fee will apply.
      If the invoice total is equal to, or greater than $400 - a $24 freight and handling fee with apply.
    • Special delivery requests
      If a customer requests airfreight or overnight express, the GST inclusive cost of freight will be billed to the customer.

  5. CLAIMS

    • Damaged goods/misbound goods/incorrect supply

      PAG's Customer Service Department must be notified in writing or by telephone WITHIN 7 DAYS OF RECEIPT.

      For misbound goods with a GST inclusive RRP of less than $70, customers must send the title page (quoting ISBN) to PAG's Customer Service Department together with a covering letter quoting the invoice number.
      For damaged goods, misbound goods with a GST inclusive RRP of $70 or more, or incorrectly supplied goods, PAG's Customer Service Department will authorise the return of these goods at PAG's expense.

      Any unauthorised return of goods will not be accepted by PAG and will be returned to customers at their own expense.

      Replacement copies will be issued for all damaged, misbound and incorrect supply claims.

    • Short supply

      PAG's Customer Service Department must be notified in writing or by telephone WITHIN 7 DAYS OF RECEIPT.

  6. RETURNS

    • Rigby/Heinemann/ARC/The Leading Edge/Leading Edge Education

      These goods are offered on a FIRM SALE/NO RETURN basis, except "School Inspection" orders.

    • Heinemann Library

      These goods are offered on a sale or return basis, subject to the following conditions:

      a) All returns must be authorised by PAG's Customer Service Department. All cartons of returns must bear a "Returns Authorisation" label supplied by PAG and the customer's name and address must be clearly visible. No carton of returns may exceed 16 kilograms. Any unauthorised return of goods will not be accepted by PAG and will be returned to the customer at the customer's expense:

      b) Electronic product is sold on a FIRM SALE/NO RETURN basis only;

      c) Heinemann Library returns will be considered for authorisation only for new releases up to 6 months from the date of release;

      d) All returned goods must be in "mint" condition, with no price stickers or other retail stickers attached;

      e) Return freight is at the customer's expense and proof of delivery is the customer's responsibility;

      f) PAG does not undertake to accept goods for credit and then refund by cash settlement;

      g) "Returns Authorisation" is valid for 1 month only.

  7. SCHOOL INSPECTION ORDERS

    8. School Inspection copies must be ordered using an official school order number and will not incur freight and handling charges.

    Customers may inspect the goods free for 30 days from the date of the invoice. At the end of the 30 day inspection period, customers may:

    a) BUY THE INSPECTION COPY- by keeping the inspection copy and sending a copy of the original invoice and payment to PAG's Accounts Department;

    b) ORDER FURTHER COPIES - by sending a new order together with a copy of the original invoice. If 20 or more copies are ordered, the customer may keep the inspection copy free of charge:
    NB: (Applies to Heinemann products only)

    c) RETURN THE INSPECTION COPY - by returning the original invoice and inspection copy to PAG's Warehouse Returns Department. Return freight is at the customer's expense. The returned copy must be in "mint" condition, or it will be returned to the customer at the customer's expense.

  8. RESERVATION OF TITLE

    9. Risk in invoiced goods passes to the customer when the goods have been delivered by PAG. All invoiced goods remain the legal and equitable property of PAG until the customer has paid for the goods in full. If payment is made by cheque, payment is not deemed to have been made until the cheque has been honoured.

    If the invoiced goods are on-sold by the customer before payment to PAG, then the proceeds of sale shall become the property of PAG.

    PAG may enter the customer's premises without notice at any time within business hours and may take possession of all invoiced goods which have not been paid for in full if:

    a) The customer does not pay for the goods by the payment due date;

    b) A trustee in bankruptcy, administrator, or receiver and manager is appointed over the customer;

    c) Winding-up proceedings in relation to the customer have begun;

    d) The customer becomes bankrupt.

  9. JURISDICTION

    10. These terms and conditions of sale are subject to the laws in force in Victoria from time to time and any sales that are deemed to have been made in that State.

  10. ENTIRE AGREEMENT

    11. All representations or statements not embodied in the invoice or otherwise confirmed in writing by PAG are, to the extent permitted by law, expressly excluded from these terms and conditions of sale.

  11. QUOTATION

    12. Australian Enquiries Tel 1800 656 685 Fax - 1800 642 270
      Email schools@pearsoned.com.au  
      Quotes are valid for 30 days ONLY.  
         
    International Enquiries Tel 61 3 9245 7202 Fax - 61 3 9245 7315
    Email int.schools@pearsoned.com.au  
      Quotes are valid for 60 days ONLY.  

     

    • Quotes returned outside the dates may be subject to price changes.
    • Orders will only be processed once full payment has been received.
    • Stock availability may be subject to change and is correct at the time of printing the quotation.
    • Prices and publication details are subject to change without notice.
    • Titles not available at the time of purchase will be placed on back order and forwarded on when available.

  12. RECOVERY COSTS

    13. The customer shall pay all cost and expenses incurred by PAG, its legal advisers, mercantile agents and others in respect of anything instituted or being considered against the customer whether for debt procession of any products otherwise.
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