Customer Support Site Help Resource Centre

How to order online

Finding exactly what you’re looking for

Search
Let's say you need a modern history textbook for Year 7. Enter keywords (such as 'modern' or 'history') in the Search box and select your level from the drop-down menu. This will return a list of products that match your search criteria.

Browse
You can find a list of subjects in the area called 'Browse.' Simply select the appropriate level (Primary, Secondary or Adult Learning), find a subject that interests you, click on it, and explore the listings in that area.
Read about it!
If you click on the title of a particular product or on the ‘More details’ link, you'll go to a page that tells you what the product contains, who wrote/created it, how much it costs. You’ll also be able to see a picture of the product.

I’ve found it

Adding an item to your order
Simply click on the checkboxes to add items to your list. You can check what’s on your list at any time by selecting ‘Check your order’ from the top of the page or from the Bookstore drop-down menu.

The order list holds items until you are ready to buy. Add as many things as you like – you can always remove them later on if you change your mind. You will not be charged for any items until you actually submit your order at the end of the purchasing process.

Freight and handling fees

Pearson Education Australia's obligation to deliver shall be discharged on arrival of the invoiced goods at the customer's designated delivery address or at the address appearing on the customer's order.

  • Booksellers
    A small order freight and handling charge of $15 will be applied to bookseller orders with a nett value of less than $200 unless otherwise stated.
  • Export customers
    Freight will be charged on the destination and weight of the order.
  • All other customers
    If the invoice total is less than $400 - a $9 freight and handling fee will apply.
    If the invoice total is equal to or greater than $400 - a $24 freight and handling fee with apply.
  • Special delivery requests
    If a customer requests airfreight or overnight express, the GST inclusive cost of freight will be billed to the customer.

I’ve changed my mind
Select ‘Check your order’ and make changes to your list. You can:

  • Change the quantity of items
  • Delete items from your list

If you make changes to your list you can update the ‘Total’ cost by hitting the ‘Update order’ button.

I’m ready to buy

Placing your order
Once you hit the ‘Continue’ button, you will begin the checkout process. We'll ask you to choose your method of payment and give us your delivery details.
Don't worry, you haven't finalised your order until you hit ‘Submit order’ at the very end of the purchase process.

That’s it!
A confirmation page will let you know that we have received your order. You can print this confirmation out as a record of what you’ve bought, how much it cost, etc. Included on this page is an order number, which you can quote if you need to contact us about your order on 1800 656 685.

How long should I expect to wait for my delivery?
Your order will be sent out from our warehouse in Scoresby, Victoria. In standard (not peak) periods, the following delivery times are to be expected by those in the following states, please note that these are estimated delivery times only.

VIC: 3 to 4 working days
NSW: 3 to 4 working days
QLD: 6 to 7 working days
SA: 3 to 4 working days
WA: 6 to 7 working days
TAS: 4 to 5 working days
ACT: 3 to 4 working days
NT: 6 to 7 working days.

Still confused?
Contact our customer service department.

Please note:
All prices are inclusive of the 10% GST
Overseas delivery addresses are not subject to the 10% GST, which will be deducted on receiving order and freight details.
FIRM ORDER ONLY.
A 10% discount applies to all purchases from Heinemann Library. No other discounts apply.