Help Files

We have put together some tips to help you get the most out of hi.com.au. We’ve also tried to answer some common questions about the site. If you have a query that’s not covered here please contact Customer Care.

How to best view this site

For optimum viewing of our website's enhanced features, the following system configuration is recommended:

Browsers

• PC
  Internet Explorer 7.0 or later: http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
  Firefox: http://en.www.mozilla.com/en/
  Netscape Navigator 9.0 or later: http://browser.netscape.com/
  
• MAC
  Safari 1.2 or later: http://www.apple.com/support/downloads/safari.html
  Netscape 9.0 or later: http://browser.netscape.com/

Plug-ins

• Adobe® Flash Player
  Adobe® Flash Player can be downloaded from: http://www.adobe.com/products/flashplayer/
  
• Adobe® Shockwave Player
  Adobe® Shockwave Player can be downloaded from: http://www.adobe.com/shockwave/download/
  

Screen size

• 800x600 pixels

What are cookies and how are they used?

Some websites store information in a small text file called a "cookie," on your hard disk. Cookies usually contain information about you and your preferences for the website.

A cookie can store only the information you provide, or the choices you make, while visiting a website. For example, a site cannot determine your email address unless you send it to the site, such as by submitting it in a web form. Allowing a website to create a cookie does not give the site access to the rest of your computer.

We use cookies to keep track of your shopping list in the Education Bookstore and to customise the Resource Centre for individual subscribers.

Your browser will give you some options for dealing with cookies. For our site, we recommend that you accept cookies.

Security

Shopping online at hi.com.au is safe and secure.

We use the industry-standard Secure Sockets Layer (SSL) technology to prevent your credit card details from being intercepted while you are online. When you reach a page where you are asked to supply credit card details there will be three features on this page indicating that you are on a secure website:

• a small lock in the status bar
• the VeriSign authentication logo
• the web address should start with https:// (the 's' stands for 'secure').

By clicking on the lock you will be presented with details of our certificate of authentication. Important points on this certificate are:

• that the date range hasn’t expired
• the certificate was issued to www.hi.com.au
• in the Certification Path tab the certificate was issued by VeriSign and has a status of OK.

If you require more information on the validity of our certificate click on the VeriSign logo. This will bring up a page from the VeriSign organisation that will authenticate the hi.com.au certificate.

hi.com.au uses registration information for internal purposes only. We will not sell your information or share it with outsiders. For comprehensive information about how we protect the privacy of our website users, please see our Privacy Policy.

Ordering online from our Education Bookstore

Ordering from the Education Bookstore is safe and easy. Please see our step-by-step guide for more information.

Search tips

Education Bookstore
You can search the Education Bookstore by subject, title, author or ISBN. If you want to refine your search further you can select a level, a resource type and a publisher/distributor.

For example, if you know exactly which book you are looking for you can type in the title, author’s name or ISBN and hit "go".

If you know you need an ancient history textbook for junior secondary students type "history" and "ancient" in the text field and select "Junior secondary" from the "Select level" drop-down menu. You can further refine you search by choosing a resource type e.g. "Electronic" for CD-ROM and Web products.

Resource Centre
You can search the Resource Centre by keyword. For example, if you need some information on erosion you just type "erosion" in the text field and hit "Go". This will return a list of Infobases related to erosion.

You can also see a list of our multimedia resources by clicking on the link "Multimedia Resources"

Downloading sample pages and text support materials

PDF is a format that preserves all of the fonts, graphics, colours, and formatting of a document, regardless of your operating system. To print a PDF file, simply download the free Adobe® Reader® available at:

http://www.adobe.com/products/acrobat/readstep2.html

Resource Centre member login

Subscribers to the hi.com.au Resource Centre have their own individual usernames and passwords. This enables them to access the subscriber-only areas of the site. To login enter your username and password (lowercase) and click go.

If you are a subscriber and you have forgotten your username or password you can email schools@pearson.com.au.